Help and policies
Privacy policy
This policy explains what personal information Paramount Frame Works collects, why, and how long we keep it. We follow the Digital Personal Data Protection Act, 2023.
Last updated 12 October 2026
What we collect
- Account details: your mobile number and name.
- Delivery details: the addresses you give us.
- Your photos: the images you upload, and the crop and frame choices you make.
- Order details: what you ordered, prices, and order and delivery status.
- Payment records: the payment reference, amount and method from Razorpay. We never receive your card number, UPI PIN or bank password.
- Technical data: basic logs such as IP address and browser type, used for security.
How we use it
- To make, invoice and deliver your order.
- To send sign-in codes and order updates to you on WhatsApp.
- To answer your questions and handle repairs.
- To keep accounts and meet tax and legal duties.
- To protect the website and our customers from misuse.
We do not sell your information, and we do not use your photos for advertising.
Who we share it with
Only the service providers we need to run the shop, each for its own task:
- Razorpay to process payments.
- Meta (WhatsApp Business) to send sign-in codes and order updates to your number.
- Supabase to store your account, orders and photos securely.
- Vercel to host the website.
We may also disclose information when the law requires it.
Who can see your photos
Your photos are stored privately. Only you and the staff working on your order can open them, and every time staff open an original, it is logged.
How long we keep it
- Original photos are deleted 30 days after your order is delivered or collected.
- Photos uploaded but never ordered are deleted after 30 days.
- A small preview of each ordered photo is kept for two years so your order history makes sense, then deleted.
- Order, invoice and payment records are kept for as long as tax and accounting law requires.
Cookies
We use only the cookies needed to keep you signed in and to remember your cart. We do not use advertising cookies.
Your rights
You can ask to see, correct or delete your personal information, or withdraw your consent, by contacting us. Records we must keep by law will be kept until that period ends.
Security
Data is sent over encrypted connections and stored with access controls so each customer can see only their own orders and photos.
Contact and grievances
For any privacy question or complaint, contact Paramount Frame Works, No. 14, Paduvancheri Road, Madha Street, Madambakkam, East Tambaram, Chennai 600126; phone +91 98404 79727; email support@paramountframeworks.com. We will respond within 30 days.
Changes
If we change this policy, we will update the date at the top of this page.