Paramount Frame WorksParamount Frame WorksYour stories, beautifully framed

Help and policies

Cancellation and refund policy

Every print and frame is made to order for you, so please check your photo, size and frame carefully before you pay.

Last updated 12 October 2026

In short: orders cannot be cancelled or refunded once placed. If your frame arrives damaged or has a defect, we repair or remake it free of charge.

Cancellations

  • An order cannot be cancelled once it has been placed and paid for, because we begin preparing it straight away.
  • An order that has not been paid is cancelled automatically. No money is taken.

Refunds

  • We do not give refunds for change of mind, for a size or frame chosen by mistake, or for a low-resolution photo you chose to print after our warning.
  • Small differences in colour or wood grain compared with the on-screen preview are normal and are not a reason for a refund.

Damaged in transit or defective

We will repair or remake your order free of charge if:

  • it was damaged while we were delivering it, for example cracked glass or a broken corner; or
  • it has a manufacturing defect, for example a loose joint, a printing fault or the wrong size or moulding.

How to report it:

  1. Contact us within 48 hours of delivery or collection, on +91 98404 79727 or at support@paramountframeworks.com.
  2. Give your order number and send clear photos of the damage and the packaging.
  3. Keep the item and packaging until we have checked it.

Once confirmed, we collect the item and return it repaired or remade, at no cost to you. Please refuse a delivery if the package is visibly damaged, or note it to our delivery staff.

When we refund you

If we cannot complete your order, for example because a moulding is no longer available and you do not want an alternative, or a damaged item cannot be repaired or remade, we will cancel it and refund the full amount.

  • Refunds go back to the original payment method (UPI, card, net banking or wallet).
  • We start the refund within 2 working days. Your bank normally credits it within 5 to 7 working days after that.

Questions

Call +91 98404 79727 or email support@paramountframeworks.com. We are open Monday to Saturday, 10:00 am to 7:00 pm.