Help and policies
Shipping and delivery policy
We deliver every order with our own staff, so your frame is handled carefully from our workshop to your door. You can also collect it yourself.
Last updated 12 October 2026
Delivery options
| Option | Charge | Ready or delivered in |
|---|---|---|
| Home delivery by our staff Chennai and nearby areas | ₹150 Free on orders above ₹5,000 | 3 to 6 working days |
| Store pickup Madambakkam, East Tambaram | Free | 2 to 4 working days |
Times are counted from when your payment is confirmed. Sundays and public holidays are not working days. The exact charge is always shown at checkout before you pay.
Where we deliver
We currently deliver in Chennai and nearby areas. If you are outside this area, please contact us before ordering, or choose store pickup. We do not use courier services at present.
How delivery works
- When your order is made and checked, we message you on WhatsApp.
- On the day of delivery you receive another message when it is on its way.
- Our staff hand it over at the address you gave. Please check the package before signing.
- If nobody is available, we will call you to arrange another time.
Store pickup
When your order is ready we send you a pickup code on WhatsApp. Bring the code to Paramount Frame Works, No. 14, Paduvancheri Road, Madha Street, Madambakkam, East Tambaram, Chennai 600126. We are open Monday to Saturday, 10:00 am to 7:00 pm. If you cannot come within a week, please let us know.
Damage during delivery
If your order arrives damaged, tell us within 48 hours and we will repair or remake it free of charge. See our cancellation and refund policy.
Delays
Large or unusual sizes, or a moulding temporarily out of stock, can take longer. If your order will be late we will tell you on WhatsApp with a new date.