Terms and conditions

1. Our service

We print photographs and make custom frames to order. Every frame is cut and joined by hand from the moulding you choose, in the size you choose. Because each order is made specially for you, it cannot be resold.

2. Your account

You sign in with your mobile number and a one-time code. Keep your phone secure; anyone who can receive your codes can use your account. Give us a correct name, phone number and delivery address so we can reach you.

3. Your photos

• You may upload only photos that you own or have permission to print.
• You must not upload material that is unlawful, obscene, defamatory or that infringes anyone else's rights. We may refuse or cancel such an order.
• You keep all rights to your photos. You allow us to store and print them only to fulfil your order.
• We warn you on screen if a photo's resolution is low for the size you choose. If you go ahead anyway, we are not responsible for a soft or grainy print.
• We delete your original photos as described in our privacy policy. Please keep your own copies.

4. Preview, colour and size

The on-screen frame preview is a close guide, not an exact match. Screens show colours differently, and natural wood grain and moulding finishes vary from piece to piece. Sizes are made to the measurements you choose, within a few millimetres. These normal variations are not defects.

5. Prices and payment

• Prices are in Indian Rupees (₹) and include GST. The full price, delivery charge and tax are shown before you pay.
• Payment is taken in full when you place the order, through Razorpay (UPI, cards, net banking and wallets). We do not see or store your card or bank details.
• Work on an order starts only after payment is confirmed. An order left unpaid is cancelled automatically.
• If a price is shown wrongly because of an obvious error, we will contact you before making the order, and refund you in full if you do not wish to continue.
• A GST invoice is available as a PDF from your order page.

6. Cancellations, refunds and damaged goods

Orders cannot be cancelled or refunded once placed. Frames damaged in transit or with a manufacturing defect are repaired or remade free of charge. Full details are in our cancellation and refund policy.

7. Delivery and pickup

We deliver with our own staff in Chennai and nearby areas, or you can collect your order from our workshop. See our shipping and delivery policy.

8. Our responsibility

If something goes wrong with an order, our responsibility is limited to repairing or remaking it, or, where we cannot, refunding what you paid for it. We are not responsible for indirect loss, or for delays caused by events outside our control such as severe weather, strikes or power failures. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

9. Website content

The text, designs, photographs and logo on this website belong to Paramount Frame Works and may not be copied without our permission.

10. Changes to these terms

We may update these terms. The version shown when you place an order applies to that order.

11. Law and disputes

These terms are governed by the laws of India. Any dispute is subject to the courts at Chennai, Tamil Nadu. Please talk to us first; most problems are solved quickly.

12. Contact

Paramount Frame Works, No. 14, Paduvancheri Road, Madha Street, Madambakkam, East Tambaram, Chennai, Tamil Nadu 600126. Phone +91 98404 79727, email support@paramountframeworks.com.